Privacy

Fenciwin Privacy Policy

Your privacy is important to us. This page explains exactly what personal data Fenciwin collects, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon, just clear answers.

Last updated: January 2025
How We Protect You

What Fenciwin's Privacy Policy Covers

A plain-language overview of the key privacy commitments Fenciwin makes to every player.

We Only Collect What We Need

Fenciwin collects only the personal data that is necessary to operate your account, process your transactions, and comply with legal obligations. We do not collect data for the sake of it. Every piece of information we hold has a clear and specific purpose.

We Never Sell Your Data

Fenciwin does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the Fenciwin ecosystem and is only shared with trusted service providers who help us operate the platform.

Your Data is Encrypted

All data transmitted between your device and the Fenciwin platform is encrypted using industry-standard TLS encryption. Sensitive data stored on our servers — including payment details and identity documents — is encrypted at rest using AES-256 encryption.

You Control Your Data

You have the right to access, correct, and request deletion of your personal data at any time. Fenciwin makes it straightforward to exercise these rights — just contact our support team and we will handle your request promptly and without unnecessary delay.

Opt Out of Marketing Anytime

If you have opted in to receive promotional communications from Fenciwin, you can opt out at any time. Every marketing email includes an unsubscribe link. You can also update your communication preferences directly in your account settings.

Cookies Used Transparently

Fenciwin uses cookies to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it. We do not use cookies to track you across other websites. You can manage cookie preferences in your browser settings.

Contents
About This Policy This Privacy Policy applies to all personal data collected by Fenciwin through the fenciwin.com website, the Fenciwin mobile application, and all associated services. By using the Fenciwin platform, you agree to the collection and use of your personal data as described in this policy.

1 Introduction

Fenciwin is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how Fenciwin collects, uses, stores, and protects your personal data when you register an account, make a deposit, place a bet, or interact with any part of the Fenciwin platform.

We understand that privacy matters to our players in Bangladesh. When you share your personal information with Fenciwin, you are trusting us to handle it responsibly. We take that trust seriously. This policy is written in plain language so you can understand exactly what happens to your data — no confusing legal terms, just straight answers.

This policy applies to all users of the Fenciwin platform, including registered members, visitors to the website, and users of the Fenciwin mobile app. If you have any questions about how we handle your data, our support team is available 24/7 and will be happy to help.

2 Data We Collect

Fenciwin collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with our website or app, and from third-party service providers such as payment processors and identity verification services.

The following table summarises the categories of personal data Fenciwin collects and the source of each:

Data Category Examples Source
Identity Data Full name, date of birth, national ID number Provided by you during registration or verification
Contact Data Email address, mobile number Provided by you during registration
Financial Data bKash / Nagad / Rocket account number, transaction history Provided by you and collected via payment processors
Account Data Username, password (hashed), account balance, betting history Generated when you use the platform
Technical Data IP address, device type, browser type, operating system Collected automatically when you access the platform
Usage Data Pages visited, games played, session duration, click patterns Collected automatically via cookies and analytics tools
Communications Data Support chat transcripts, emails sent to Fenciwin Collected when you contact our support team
Sensitive Data Fenciwin does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If you voluntarily share such information with our support team, we will handle it with the highest level of care and will not use it for any purpose other than resolving your query.

3 How We Use Your Data

Fenciwin uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, fair, and enjoyable gaming experience. We do not use your data for purposes that are unrelated to the Fenciwin platform.

  • Account management: To create and manage your Fenciwin account, verify your identity, and keep your account secure.
  • Transaction processing: To process your deposits and withdrawals via bKash, Nagad, or Rocket and maintain accurate financial records.
  • Platform operation: To provide access to games, live dealer tables, sports betting markets, and all other features of the Fenciwin platform.
  • Customer support: To respond to your queries, resolve disputes, and provide assistance when you need it.
  • Legal compliance: To comply with anti-money laundering regulations, age verification requirements, and other applicable legal obligations.
  • Fraud prevention: To detect and prevent fraudulent activity, cheating, and unauthorised access to accounts.
  • Responsible gaming: To monitor gaming patterns and identify players who may need support, in line with our responsible gaming commitments.
  • Platform improvement: To analyse how players use the platform and make improvements to the user experience.
  • Marketing communications: To send you promotional offers and updates about Fenciwin, but only if you have opted in to receive them.
Marketing Opt-In Fenciwin will only send you promotional emails or SMS messages if you have explicitly opted in during registration or in your account settings. You can withdraw your consent and opt out of marketing communications at any time.

4 Legal Basis for Processing

Fenciwin processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

  • Contractual necessity: Processing that is necessary to fulfil our contract with you — for example, operating your account and processing your transactions.
  • Legal obligation: Processing that is required to comply with applicable laws and regulations, including anti-money laundering and age verification requirements.
  • Legitimate interests: Processing that is necessary for Fenciwin's legitimate business interests, such as fraud prevention, platform security, and improving the user experience, provided these interests are not overridden by your rights.
  • Consent: Processing based on your explicit consent, such as sending marketing communications. You can withdraw your consent at any time.

5 Data Sharing

Fenciwin does not sell, rent, or trade your personal data to any third party. We may share your data with the following categories of trusted third parties, but only to the extent necessary for the specific purpose:

  • Payment processors: bKash, Nagad, and Rocket receive the financial data necessary to process your deposits and withdrawals.
  • Identity verification providers: Third-party services that help us verify your age and identity as required by law.
  • IT and platform service providers: Companies that provide hosting, security, and technical infrastructure for the Fenciwin platform.
  • Customer support tools: Software providers that power our live chat and support ticketing systems.
  • Regulatory and law enforcement authorities: Where required by applicable law, we may share data with government bodies, regulators, or law enforcement agencies.

All third parties with whom Fenciwin shares personal data are required to handle that data securely and in accordance with applicable privacy laws. We do not permit our third-party service providers to use your data for their own purposes.

International Transfers Some of our service providers may be located outside Bangladesh. Where personal data is transferred internationally, Fenciwin ensures that appropriate safeguards are in place to protect your data in accordance with applicable privacy standards.

6 Data Retention

Fenciwin retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements.

  • Account data is retained for the duration of your account and for a minimum of five years after account closure, as required by anti-money laundering regulations.
  • Transaction records are retained for a minimum of five years from the date of the transaction.
  • Identity verification documents are retained for the period required by applicable law, typically five years after the end of the business relationship.
  • Support communications are retained for two years from the date of the interaction.
  • Marketing consent records are retained until you withdraw your consent, plus a reasonable period thereafter for compliance purposes.

When personal data is no longer required, Fenciwin securely deletes or anonymises it so that it can no longer be associated with you.

7 Your Rights

As a Fenciwin player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected].

Right of Access
Request a copy of the personal data Fenciwin holds about you.
Right to Rectification
Request correction of any inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data, subject to legal retention requirements.
Right to Restrict Processing
Request that we limit how we use your data in certain circumstances.
Right to Data Portability
Request your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests, including direct marketing.
Response Time Fenciwin will respond to all data rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

8 Cookies

Fenciwin uses cookies and similar tracking technologies on the fenciwin.com website and in the Fenciwin mobile app. Cookies are small text files stored on your device that help us provide a better experience. We use the following types of cookies:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled.
  • Preference cookies: Remember your settings and preferences, such as your preferred language and display options.
  • Analytics cookies: Help us understand how players use the platform so we can improve it. These collect anonymised usage data.
  • Marketing cookies: Used to show you relevant promotions within the Fenciwin platform. We do not use marketing cookies to track you on other websites.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Fenciwin platform. For more information on managing cookies, refer to your browser's help documentation.

9 Security

Fenciwin takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

  • TLS encryption for all data transmitted between your device and the Fenciwin platform.
  • AES-256 encryption for sensitive data stored on our servers.
  • Two-factor authentication options for account login.
  • Regular security audits and penetration testing of the platform.
  • Strict access controls ensuring that only authorised Fenciwin staff can access personal data, and only to the extent necessary for their role.
  • Staff training on data protection and information security best practices.

While Fenciwin takes every reasonable precaution to protect your data, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, Fenciwin will notify you and the relevant authorities as required by applicable law.

Keep Your Account Secure You also play a role in keeping your data safe. Use a strong, unique password for your Fenciwin account, do not share your login credentials with anyone, and contact our support team immediately if you suspect unauthorised access to your account.

10 Children's Privacy

The Fenciwin platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected personal data from a minor, we will delete that data immediately and close the associated account.

If you are a parent or guardian and believe that your child has registered an account on Fenciwin, please contact our support team at [email protected] immediately. We will investigate and take appropriate action without delay.

11 Changes to This Policy

Fenciwin may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that materially affect how we use your personal data, Fenciwin will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the Fenciwin platform after any changes to this policy constitutes your acceptance of the revised policy.

We encourage you to review this page periodically to stay informed about how Fenciwin protects your privacy. If you have any concerns about changes to this policy, please contact our support team.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Fenciwin handles your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week.

  • Email: [email protected]
  • Live Chat: Available at the bottom-right corner of the platform at all times.

For information about your rights as a player, please also refer to our Terms and Conditions and Responsible Gaming pages.

We're Here to Help Our support team handles all privacy-related queries with care and confidentiality. Whether you want to access your data, update your marketing preferences, or raise a concern, just reach out and we will get back to you quickly.
Your Privacy is Protected

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